We are proud of our name and reputation for excellent quality and value.
- Approval of the order constitutes acceptance of all terms and conditions on the site and the return and cancellation policy, and DG Diamonds does not bear the burden of the customer not knowing them.
- The exchange and return policy includes all DG Diamonds products.
Return and exchange policy:
((Accessories are not included in the exchange and return policy in order to preserve everyone’s public health))
It cannot be returned unless the order is wrong or damaged and in the event of damage, manufacturing defect, or non-conformity of the order.
Please contact customer service on WhatsApp for assistance.
The order can be exchanged or returned in the cases mentioned above under the following conditions:
If the products to be returned or exchanged have not been used or damaged by the customer and remain in their original condition and packaging in the same condition in which they were delivered to the customer.
- It is required that the product codes or serial numbers on the packaging are intact and that the packaging is not damaged.
- It is required that the gifts that the customer received with the product upon purchase be returned in their original packaging and in their original condition if a return is desired.
Delivery and cash on delivery service is a paid service in exchange for receiving the order and paying on time. When the product arrives and you want to return, a deduction is made. For the customer to benefit from it.
It is required that cartons for the products be available upon return in order to protect the products from damage or damage.
- Special orders (provided according to customer request or orders with modified sizes) cannot be returned.
- Used products cannot be returned, nor can private purchases that are not closed or sealed or sealed in order to preserve public health and safety.
- Round-trip delivery fees, cash on delivery fees, and gift wrapping fees are not refundable in any case.
-The customer bears the re-shipping fees for the products to be changed or replaced if they have a manufacturing defect and the rest of the conditions apply to them.
- International orders sent outside the Kingdom of Saudi Arabia are not returnable.
- We do not accept the return of products damaged due to misuse, and we have the right to agree to accept the return of products that do not meet the above-mentioned criteria.
- We have the right to agree to refuse the return of products that do not meet the above-mentioned standards, as they will be returned to the customer bearing (the round-trip shipping fees).
- Returns are possible if the item is in the same original condition as when purchased and in the original packaging.
- The return request will be submitted within (3) hours only from the time the request is received.
- The consumer bears the costs incurred for the return.
Situations in which returns will not be accepted:
- When submitting a return request after the time specified above, based on the shipping company’s delivery reports.
- When the product is used, damaged, or not in the same condition as when you received it.
- Products whose serial numbers have been tampered with or whose security lock has been removed.
- Products without price tags, stickers, original packaging, etc.
- Orders from outside the Kingdom of Saudi Arabia are not returnable.
